Inbound Order Taking Services, Live Order Taking Process, Order Taking Services

The order taking industry has propelled to extraordinary levels in the past few years. With every advertising channel whether it be online, media, or printed advertisements, there is a growing purpose for great order taking services in the industry. Inbound order taking businesses can lend a hand with the customer service and sales departments of any business that requires it.

Businesses see our inbound order taking services as an ideal situation, as a lot of smaller companies would like to free up some of their time and concentrate on spreading the word about their products and services instead of dealing with enquiries. At InSO we can take care of all order taking campaigns and provide the customer with professional inbound call center operatives to take car of enquiries regarding their products and services. Our call center agents are aimed at providing great knowledge about products while also providing 100% customer satisfaction.

The live inbound order taking services we offer here at InSO are based on a live web system that is linked directly with your contact details including your email and your company’s telephone number. So you can see all sales and customer services elements are taken care of by a professionally trained call center agent. Each of our sales agents are trained to achieve a high conversion ratio with your inbound calls, and information regarding sales conversions and enquiries, can be sent directly to you if you require them to be.

Why Outsource your Inbound Order Taking Campaigns to InSO?

• We believe our order taking services are the leaders in the inbound order taking industry. Customers do not like talking to automated machines or people who adhere to very strict scripts. It just doesn’t seem natural and clients will begin to feel frustrated at the lack of real human interaction. Our representatives our trained to be able to interact and introduce the likeability factor with each of their callers. One main characteristic of all our callers is persistence. If a call is not successful our sale team will do their utmost to convince the clients that they do in fact need the products or services we are trying to sell.
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• Using our professional inbound order taking services you will see your sales figures increase and your outgoings decrease. Whether you aim to use our call center services to supplement yours or even if you use our services as your only customer services strategy, we can guarantee and improved sales conversion ratio in your inbound order taking campaign


• When a customer visits your site or sees your add on the TV, the first apparent option for them to contact you about your products is via the telephone. Our inbound call center operatives are trained to provide any potential client with a friendly and satisfying service. They are trained to know all there is about your products and services so that they can answer any queries that any customer may have.
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• Our offshore order taking services are open 24 hours a day, 7 days a week so you can be guaranteed that all of your potential clients shall receive a happy experience no matter what time or day it is.


• Any calls that come in to our call center we shall answer on the behalf of your company. Each and every call that comes in to our department in any given day shall be sent to you via email in real time if you require.

International Services Outsourcing (InSO), a call center firm headquartered in Los Angeles with its own dedicated contact center in India, offers onshore management with offshore pricing. Our expertise lies in providing customized services based on your unique business needs. In fact, we won the “Best Offshore Call Center Service Provider” award last year for our excellent service.

We believe in productivity and profitability for all our clients. You can now provide top quality service for your customers and increase your profits by partnering with InSO. Let our experts create the magic for you.

Call us now at (626) 531-6080 or get a free quote here.

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Inbound Call Center
Outbound Call Center
Call Center Outsourcing
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